Frequently Asked Questions
Do you offer a free trial?
Yes, we do offer free trials. All our new customers gets an opportunity to evaluate our capabilities. Send us free trial images to test the quality and speed of our service first hand! You can expect to see the final result within 24 hours or less.
How can I send my images for processing?
You can send your files through Dropbox / Wetransfer. Images less than 10 MB can be emailed at info@retouchindia.com.
How to request a quote?
You can directly send us your editing requirement at info@retouchindia.com or you can just simply fill the form on our website. We will get back to you within 24 hours.
Will my photos be safe? Do you have Privacy policy?
Certainly yes! We sign a Nondisclosure Agreement (NDA), where we commit to not take any images out of the office or use it for any other purposes than for the job you require. We are concerned about the privacy and security of the images we receive. We never use your images without your expressed consent for any other purpose.
Will you claim the copyright?
No, we do not claim any copyright to derivative retouched/edited images submitted by customers, and customers are always the only copyright owner. We do NOT put our logo when editing your photos. You retain all rights to use, reproduce or display the edited photos under your own name/brand.
What is turnaround time for my job?
We need to see the images and the editing it requires before giving turnaround time. Mostly you can expect delivery within 24 hours. In case of small job or urgencies, we can process your project on priority and deliver you the work in 6-12 hours.
How do I get my edited images back?
We can send you the edited images in any of the following formats: TIFF, PSD, CR2, JPG, PNG etc. All edited images will be sent back to you using Dropbox or Wetransfer (whichever the client prefers), email (in case of small size file), any other medium you would prefer.
Do I need to pay for any corrections I might have?
If in case we have misunderstood the instructions because of which you do not get the desired outcome, then any corrections made will be done free of cost.
Can I seek discount for bulk orders?
Yes, we do have discounts for frequent or large orders. Contact us to work out the details.
What is the Payment Model?
After receiving the work and on satisfactory approval from your end, we will send you the invoice with all the details you need to pay. We can set-up weekly or monthly payment mechanism. We have many regular clients so they prefer to pay on monthly basis rather than paying every week. You can pay via PAYPAL.
Free Trial
All new customers will get an opportunity to evaluate our capabilities. Send us free trial images to test the quality and speed of our service first hand! We accept most file formats. You can expect to see the final result within 24 hours or less.
Contact Us: info@retouchindia.com